Have you ever been part of a highly functioning team? One where your unique talents were valued, and where you were highly energized every time you were with this team? If you have been so fortunate, you are probably in the minority.

Many of us have had negative experiences being on a team. In fact, often the term "team" is used to describe any group of people assembled in proximity to each other.

Recently, I found myself in an interesting discussion with my good friend and walking buddy. We first met years ago when both of us were starting our careers at IBM. As we reminisced about the "good old days", we remembered some of our early mentors who showed us the ropes, provided us with knowledge and insights. Perhaps one of their greatest gifts to us was the Art of Encouragement.

In their book, Accountability: Freedom and Responsibility without Control, authors Rob Lebow and Randy Spitzer take us on a journey of discovery as they look at a new way to manage our organizations and ourselves. Their fictional character, Kip (Stan Kiplinger) says this: "Accountability is the issue! If you can't find a way to get people to be accountable, you're going to find it hard to make anything else work, let alone your business.